By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.

What customer information do we collect
We will collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. The personal data that you submit to us may for example include contact information, date of birth and payment information. In addition we may collect certain personal data from external sources such as credit information and address updates.

How customer information is used

We may use your personal data for the following purposes:

  • To create and manage your personal account on our site
  • To process your orders and returns via our online services
  • To send text message notifications of delivery status
  • To contact you in the event of any problems with the delivery of your items
  • To answer your queries and to inform you of new or changed services
  • To send marketing offers such as newsletters and catalogues
  • To notify the winners in competitions arranged online
  • To manage your account by carrying out credit checks
  • To make analyses in order to provide you with relevant marketing offers and information
  • To validate that you are of legal age for shopping online
  • To send you surveys in order to give you a possibility to influence our offer and services
  • To test and improve our systems by which the services are provided
  • To prevent misuse or improper use of our services
  • To calculate the member points you are entitled to

We will keep your data for as long as necessary to fulfil the purposes above or for as long as we are required by law. In other words, while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

We will NOT share or sell your personally identifiable information – including your name, address, e-mail address, or credit card information – to any third party.  We believe this is absolutely essential to receive and repay your trust in us.

Customer rights
You have the right to request information about the personal data we hold on you at any time (free of charge once a year). If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts. You can withdraw your consent to us using the data for marketing purposes at any time.

Securing your data
We take security of any information you share with us very seriously. Although, no data transmissions over the Internet can be guaranteed to be 100% secure, we make sure we offer the highest possible security at all times to protect your data and aim to continually adapt our security measures in line with technological progress and developments.

We use Secure Sockets Layer (SSL) technology to encrypt all information sent between us and you so that card details and personal information cannot be read by external parties. Furthermore, your credit card purchase is transacted directly with an authorised credit card processor, which means we never see, store or hold in any way your credit card information.

In the unlikely incidence of unauthorised use of your card, you must report the incident immediately to your credit card provider in order to qualify for security protection.

You should be careful to maintain the secrecy of your passwords and/or account information and be responsible about protecting your personal information and identity whenever you are online.

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features and storage of items in your Shopping Cart. You can change the settings on most browsers to change or disable cookies.

If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device.

Dispute Resolution
If you choose to visit our website, your visit and any dispute over privacy is subject to this Policy. By using this website, you agree that any dispute with TAG shall be resolved by arbitration in accordance with the processes and procedures of the Chartered Institute of Arbitrators (Kenya branch). TAG will not be liable for any damages arising from the use of any TAG service or from any information provided by TAG. TAG will not be liable for any direct, indirect, incidental, punitive or consequential damages, unless otherwise specified in writing.

If you have any concern about privacy at TAG, please contact us with a thorough description, and we will try to resolve it. Our business changes, and this Policy will change. Please check our Web site frequently to see recent changes. Unless stated otherwise, this Policy applies to all information that we have about you.